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Existing Office 2016 for Mac customers will be seamlessly upgraded to 64-bit versions of Word, Excel, PowerPoint, Outlook, and OneNote as part of the August product release (version 15.25). This affects customers of all license types: Retail, Office 365 Consumer, Office 365 Commercial, and Volume License installations. Note: The steps to install the 2016 or 2013 versions of Office Professional Plus, Office Standard, or a stand-alone app such as Word or Project might be different if you got Office through one of the following: Microsoft HUP: If you bought Office for personal use through your company, see Install Office through HUP.

1. Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements. If you are a Microsoft 365 subscriber, you'll also receive the newest features and tools. Check for updates and install. Open an Office app such as Word, then on the top menu, click Help Check for Updates.
2. Curtis Frye is the author of more than 30 books, including Microsoft Excel 2013 Step by Step for Microsoft Press and Brilliant Excel VBA Programming for Pearson, UK. He has also created and recorded more than three dozen courses for lynda.com, including Excel for Mac 2016 Essential Training and Excel 2013: PivotTables in Depth.

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Free resources for learning Office for Mac

Our Microsoft Office tutorials are some of the most popular courses we offer. These tutorials, however, are designed for those using Office on computers with Microsoft Windows, so perhaps it's no surprise that we frequently hear from learners who want to know why we don't offer tutorials on Officefor Mac. While Office for Mac shares a lot of functionality with the Windows version, its interface and design are different enough that we would need to create entirely new courses.

With our small staff, it would be a real challenge to produce the same kind of detailed tutorials for the Mac-friendly Office we provide for the Windows version. We may consider adding some type of Office for Mac tutorial in the future, but for now we'd like to share a number of excellent—and mostly free!—resources that can help you learn how to use Office for Mac.

Office 2016 for Mac is very similar to the Windows version. So if you have Office 2016 for Mac, check out our Office 2016 tutorial.

Free Office for Mac tutorials

If you're using Office for Mac, the Office for Mac team has provided great series of tutorials and how-to guides to help you get started and even learn advanced skills:

• If you're just getting started, check out the Office 2016 for Mac Quick Start Guides, which provide an overview of each Office for Mac product.
• If you're looking for even more, the Office for Mac Blog and YouTube channel provide the latest news and step-by-step videos to guide you through.

If you're using an earlier version of Office for Mac, check out the video below from the Office for Mac team on the Word 2011 Interface.

Of course, you can also find help on the Microsoft Office for Mac Support page from the Office community and support team. If you need additional support, you might consider purchasing a subscription to Lynda.com to take advantage of its thorough Office for Mac Tutorial. It's not free, but it's still a great resource if you need to learn the software quickly.

What if I use an older version of Office for Mac?

If you use Office 2008 for Mac, you should be aware that Microsoft discontinued support for this version in 2013. While this doesn't mean the programs will stop working, it does mean it will be more difficult to get help from Microsoft if something goes wrong.

If you're thinking of upgrading to the latest version of Office for Mac, you may want to consider purchasing a subscription to Office 365 instead of buying the stand-alone Office for Mac 2011 suite. A subscription includes a copy of Office for Mac on up to five computers, and you'll be able to upgrade to the latest version of Office for Mac when it becomes available. You can check out our What is Office 365? lesson to learn more.

Office for Mac applications provide a native app experience on the macOS platform. Each app is designed to work in a variety of scenarios, including states when no network access is available. When a machine is connected to a network, the applications automatically connect to a series of web-based services to provide enhanced functionality. The following information describes which endpoints and URLs the applications try to reach, and the services provided. This information is useful when troubleshooting network configuration issues and setting policies for network proxy servers. The details in this article are intended to complement the Office 365 URL and address ranges article, which includes endpoints for computers running Microsoft Windows. Unless noted, the information in this article also applies to Office 2019 for Mac and Office 2016 for Mac, which are available as a one-time purchase from a retail store or through a volume licensing agreement.

Most of this article is tables detailing network URLs, type, and description of service or feature provided by that endpoint. Each of the Office apps may differ in its service and endpoint usage. The following apps are defined in the tables below:

• W: Word
• P: PowerPoint
• X: Excel
• O: Outlook
• N: OneNote

The URL type is defined as follows:

• ST: Static - The URL is hard-coded into the client application.

• SS: Semi-Static - The URL is encoded as part of a web page or redirector.

• CS: Config Service - The URL is returned as part of the Office Configuration Service.

Office for Mac default configuration

Installation and updates

The following network endpoints are used to download the Office for Mac installation program from the Microsoft Content Delivery Network (CDN).

First app launch

The following network endpoints are contacted on first launch of an Office app. These endpoints provide enhanced Office functionality for users, and the URLs are contacted regardless of license type (including Volume License installations).

Note

The Office Configuration Service acts as an auto-discovery service for all Microsoft Office clients, not just for Mac. The endpoints returned in the response are semi-static in that change is very infrequent, but still possible.

Sign-in

The following network endpoints are contacted when signing in to cloud-based storage. Depending on your account type, different services may be contacted. For example:

• MSA: Microsoft Account - typically used for consumer and retail scenarios

• OrgID: Organization Account - typically used for commercial scenarios

Note

For subscription-based and retail licenses, signing in both activates the product, and enables access to cloud resources such as OneDrive. For Volume License installations, users are still prompted to sign-in (by default), but that is only required for access to cloud resources, as the product is already activated.

Product activation

The following network endpoints apply to Microsoft 365 Subscription and Retail License activations. Specifically, this does NOT apply to Volume License installations.

What's New content

The following network endpoints apply to Microsoft 365 Subscription only.

Researcher

The following network endpoints apply to Microsoft 365 Subscription only.

Smart Lookup

The following network endpoints apply to both Microsoft 365 Subscription and Retail/Volume License activations.

PowerPoint Designer

The following network endpoints apply to Microsoft 365 Subscription only.

PowerPoint QuickStarter

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The following network endpoints apply to Microsoft 365 Subscription only.

Send a Smile/Frown

The following network endpoints apply to both Microsoft 365 Subscription and Retail/Volume License activations.

Contact Support

The following network endpoints apply to both Microsoft 365 Subscription and Retail/Volume License activations.

Save As PDF

The following network endpoints apply to both Microsoft 365 Subscription and Retail/Volume License activations.

Office Apps (aka add-ins)

The following network endpoints apply to both Microsoft 365 Subscription and Retail/Volume License activations when Office App add-ins are trusted.

Safe Links

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The following network endpoint applies to all Office applications for Microsoft 365 Subscription only.

Crash reporting

The following network endpoint applies to all Office applications for both Microsoft 365 Subscription and Retail/Volume License activations. When a process unexpectedly crashes, a report is generated and sent to the Watson service.

Options for reducing network requests and traffic

The default configuration of Office for Mac provides the best user experience, both in terms of functionality and keeping the machine up to date. In some scenarios, you may wish to prevent applications from contacting network endpoints. This section discusses options for doing so.

Disabling Cloud Sign-In and Office Add-Ins

Volume License customers may have strict policies about saving documents to cloud-based storage. The following per-application preference can be set to disable MSA/OrgID Sign in, and access to Office Add-ins.

• defaults write com.microsoft.Word UseOnlineContent -integer 0

  

• defaults write com.microsoft.Excel UseOnlineContent -integer 0

• defaults write com.microsoft.Powerpoint UseOnlineContent -integer 0

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If users try to access the Sign-In function, they will see an error that a network connection is not present. Because this preference also blocks online product activation, it should only be used for Volume License installations. Specifically, using this preference will prevent Office applications from accessing the following endpoints:

• https://odc.officeapps.live.com

• https://*.firstpartyapps.oaspapps.com

• All endpoints listed in the 'Sign In' section above.

• All endpoints listed in the 'Smart Lookup' section above.

• All endpoints listed in the 'Product Activation' section above.

• Scan mac for hackstagever windows 10. All endpoints listed in the 'Office Apps (aka add-ins)' section above.

To re-establish full functionality for the user, either set the preference to '2' or remove it.

Note

This preference requires Office for Mac build 15.25 [160726] or later.

Telemetry

Office for Mac sends telemetry information back to Microsoft at regular intervals. Data is uploaded to the 'Nexus' endpoint. The telemetry data helps the engineering team assess the health and any unexpected behaviors of each Office app. There are two categories of telemetry:

• Heartbeat contains version and license information. This data is sent immediately upon app launch.

• Usage contains information about how apps are being used and non-fatal errors. This data is sent every 60 minutes.

Microsoft takes your privacy very seriously. You can read about Microsoft's data collection policy at https://privacy.microsoft.com. To prevent applications from sending 'Usage' telemetry, the SendAllTelemetryEnabled preference can be adjusted. The preference is per-application, and can be set via macOS Configuration Profiles, or manually from Terminal:

defaults write com.microsoft.Word SendAllTelemetryEnabled -bool FALSE

defaults write com.microsoft.Excel SendAllTelemetryEnabled -bool FALSE

defaults write com.microsoft.Powerpoint SendAllTelemetryEnabled -bool FALSE

defaults write com.microsoft.Outlook SendAllTelemetryEnabled -bool FALSE

defaults write com.microsoft.onenote.mac SendAllTelemetryEnabled -bool FALSE

defaults write com.microsoft.autoupdate2 SendAllTelemetryEnabled -bool FALSE

defaults write com.microsoft.Office365ServiceV2 SendAllTelemetryEnabled -bool FALSE

Heartbeat telemetry is always sent and cannot be disabled.

Crash reporting

When a fatal application error occurs, the application will unexpectedly terminate and upload a crash report to the 'Watson' service. The crash report consists of a call-stack, which is the list of steps the application was processing leading up to the crash. These steps help the engineering team identify the exact function that failed and why.

In some cases, the contents of a document will cause the application to crash. If the app identifies the document as the cause, it will ask the user if it's okay to also send the document along with the call-stack. Users can make an informed choice to this question. IT administrators may have strict requirements about the transmission of documents and make the decision on behalf of the user to never send documents. The following preference can be set to prevent documents from being sent, and to suppress the prompt to the user:

defaults write com.microsoft.errorreporting IsAttachFilesEnabled -bool FALSE

Note

If SendAllTelemetryEnabled is set to FALSE, all crash reporting for that process is disabled. To enable crash reporting without sending usage telemetry, the following preference can be set: defaults write com.microsoft.errorreporting IsMerpEnabled -bool TRUE

Updates

Microsoft releases Office for Mac updates at regular intervals (typically once a month). We strongly encourage users and IT administrators to keep machines up to date to ensure the latest security fixes are installed. In cases where IT administrators want to closely control and manage machine updates, the following preference can be set to prevent the AutoUpdate process from automatically detecting and offering product updates:

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defaults write com.microsoft.autoupdate2 HowToCheck -string 'Manual'

Blocking Requests with a Firewall/Proxy

If your organization blocks requests to URLs via a firewall or proxy server be sure to configure the URLs listed in this document as either allowed, or block listed with a 40X response (e.g. 403 or 404). A 40X response will allow the Office applications to gracefully accept the inability to access the resource, and will provide a faster user experience, than simply dropping the connection, which in turn will cause the client to retry.

If your proxy server requires authentication, a 407 response will be returned to the client. For the best experience, ensure that you're using Office for Mac builds 15.27 or later, as they include specific fixes for working with NTLM and Kerberos servers.

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See also